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FREQUENTLY ASKED QUESTIONS

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Is there anywhere we can leave our coats?

Yes, in the GroupForum’s (KonzernForum’s) basement there are lockers and a cloakroom in which you can safely leave your coats.

If I am a day visitor can I take part at the factorytour?

If you are visiting the Autostadt for the day you can decide then and there whether to take the FactoryTour (depends on availability). You can find out whether there are places available on the tour at the WelcomeDesk on the Piazza, on the day of your visit.

I would like to visit the Autostadt on several consecutive days. Where do I spend the nights?

Within the Autostadt grounds you will find our on-site hotel, The Ritz-Carlton, Wolfsburg. Further information and reservations can be made at www.ritzcarlton.com or at telephone number +49 (0)5361-607 000 For hotels in Wolfsburg and surrounds please contact M.Punkt Wolfsburg, Mobilitäts- und Tourismuszentrum.

Am I allowed to use rollerblades at the Autostadt?

For safety reasons no rollerblades, bicycles or kickboards may be used. If you are bringing a bicycle it can be left in the bicycle racks next to the ServiceHaus. For the duration of your visit kickboards or rollerblades may be stored at the cloakroom in the GroupForum (KonzernForum).

May I give my year-ticket to my friends?

Your personal year-ticket has been made out to you and carries your photograph, it is therefore not transferable to a third party.

What must I bring if I have booked to drive on the all-terrain track (Geländeparcours)?

To drive on the All-Terrain Track (GeländeParcours) you will need to bring a valid driver’s license. The All-Terrain Track can be reached via the stairs in the middle of the Stadtbrücke (bridge). Please be at the track ten minutes before your booking.

Non-smoker protection at the Autostadt?

According to § 1 para. 9 and 10 of the Lower Saxony Non-smoker protection Act, smoking is only permitted in designated areas. These are the outside areas and the area underneath the GroupForum’s (KonzernForum) Piazza.

Where can I park? Is there a parking fee?

There are four different parking places for cars as well as one for busses in close proximity to the Autostadt. The parking lot adjacent to the Autostadt’s ServiceHaus charges according to the length of time spent there; parking on lots 1, 2 and 3 is charged at a daily rate of Euro 3. If you have come to collect a new vehicle this may be parked free of charge after hand-over.

May I buy tickets for the Autostadt online?

Yes, you can book tickets for your visit at the Autostadt online in the comfort of your own home and save five percent: Online-Tickets

How much time should I allow for my visit to the Autostadt?

Statistics show us that our guests spend an average of four to six hours visiting the Autostadt, that amount of time will enable you to get a good overview of the pavilions, the ZeitHaus (museum) the CustomerCentre (car distribution), the park and the various offers in the GroupForum. For visitors who would like to explore the Autostadt in more depth we recommend the two-day ticket.

What is the to do at the Autostadt when it rains?

Our 28 hectare park houses seven brand pavilions, the CustomerCentre (KundenCenter), the ZeitHaus (museum) and the GroupForum (KonzernForum) all of which have exhibitions and interactive offers to entertain and delight. In inclement weather you can borrow an umbrella against a deposit at the cloakroom in the GroupForum (KonzernForum).

I have heard that in addition to the Zeit Museum there is also a Volkswagen Automuseum. Is this at the Autostadt?

The Volkswagen AutoMuseum is situated at 35 Dieselstraße, Wolfsburg, about five to ten minutes drive from the Autostadt. Further information can be obtained at www.volkswagen-automuseum.de.

I am reliant on a wheel chair/my children require the use of a baby stroller. Are the Autostadt buildings designed to suit my needs?

The Autostadt buildings are wheelchair-compatible and have ramps and/or lifts. You can borrow a wheelchair or baby stroller free of charge against a deposit.

May I use the €7.00 voucher also on the Ritz-Carlton terrace?

Yes, the €7.00 voucher can be used in the Autostadt restaurants at any time.

During my Autostadt visit I lost something. Where, and how long, does the Autostadt keep lost property?

Our GuestService (GästeService), which can be found on the park side of the ServiceHaus, is responsible for lost property. Found articles are kept up to four weeks before they are handed over to the city of Wolfsburg’s lost property office (Fundbüro).

From what time onwards is the evening ticket valid and how much is it?

The Autostadt’s evening ticket is valid from 16h00 onwards. It costs Euro 7 which is redeemable at any of the Autostadt’s restaurants operated by Mövenpick when buying a meal.

May I use the €7.00 voucher also on the Ritz-Carlton terrace?

Yes, the voucher is also valid on The Ritz-Carlton Terrace.

May I bring my dog to the Autostadt?

Dogs and other pets are not permitted on the Autostadt grounds.

I have booked the safety training (Fahrsicherheitstraining). Where do I go for this training and what must I bring?

An Autostadt staff member will meet you at the designated meeting place in front of the ServiceHaus. Please be there ten minutes before your booking and bring a valid driver’s license with you. 

About the Autostadt

How big is the park?

The Autostadt’s park and lagoons comprises a total of 25 hectares.

How many buildings are there?

All told there are 16 buildings in the Autostadt’s park: the eight brand pavilions; the GroupForum (KonzernForum); the CarDistributionCentre (KundenCenter); the Hotel The Ritz-Carlton, Wolfsburg; the ServiceHaus and, last but not least, the two Car Towers (Autotürme). New at the Autostadt is the driving attraction Ausfahrt.

Is the park suitable for children and if yes, what can they experience here?

I A visit to the Autostadt is an experience for the whole family – most of our attractions are designed to be enjoyed by both young and old. Exclusively for our younger guests we offer the Drive-about-land (RumfahrLand), the Childrens’ drivers license at the LernPark (April to October) as well as the indoor-DrivingSchool (FahrSchule).  In addition there are KidsTours (KidsTouren) – specially conducted tours for children – in the ZeitHaus (museum), the GroupForum (KonzernWelt), the Premium Clubhouse as well as the Audi Pavilion.

IS THE PARK SUITABLE FOR CHILDREN AND IF YES, WHAT CAN THEY EXPERIENCE HERE?

My partner is not a car enthusiast what is there for her/him to do for at the Autostadt?

The Autostadt reflects the Volkswagen Group’s broad orientation and its corporate responsibility towards humankind, culture and society. For that reason those interested in culture will find as much to inspire them as those whose interests lie in technology and multi-media, as well as those who simply come to relax.

Vehicle collection

Where can I leave my luggage until I have collected my vehicle?

Your suitcases and bags can be left at out LuggageService (GepäckService). The staff at the LuggageService (GepäckService) will bring your luggage right to your new vehicle in the CustomerCentre (KundenCenter) when it is delivered.

What do I need to bring with me when collecting my new vehicle?

When collecting your new vehicle please have the following documents to hand: your registration document, your identity document as well as driver’s license and the receipt (Abholschein) which has been issued to you by the dealer. In addition you will need license plates for the new vehicle. If these are to be applied onto a special holder please take this to the Customer Check-in (AbholerWelt). If you are collecting a vehicle on behalf of the person whose name is on the registration it is essential that you bring a letter of authorisation authorizing you to collect the car. It is standard that all Volkswagen vehicles are equipped with a warning/breakdown triangle and first aid kit and you therefore do not have to bring these.

How many entry tickets will I receive on the day of collection?

Depending on your collection-package you will receive:

ErlebnisAbholung classic
4 x day-tickets and 1 voucher for 2 entry tickets to the Autostadt
 
ErlebnisAbholung de luxe
2 x 2-day-tickets
 
ErlebnisAbholung premium
2 x 2-day-tickets
 
ErlebnisAbholung family
1 x 2-day-ticket for families (= 2 adults and 2 children)
The day tickets can only be used on the day of collection, the two vouchers can be used at a later date. 

Are there special terms regarding the driving attractions when collecting a new vehicle?

Yes, if you have come to collect a new car you are given special terms when participating in the driving training or All-terrain Track (GeländeParcours). For further information please contact our CustomerCareCenter at +49 – (0)5361 – 400 or tollfree at +49 (0)800 – 288 678 238.

Can I take part at the factorytour if I collect a new car?

If you are coming to the Autostadt to collect a vehicle, you can book a FactoryTour on the day of collection.

Note: No FactoryTours from 4-22 August 2014 due to Factory holidays. Thank you for your understanding!

Can I go back to visit the park after vehicle collection?

On the day of collection you can use your entry ticket to enter and leave the Autostadt grounds as often as you please. If you would like to return to the park once you have collected your new vehicle, an Autostadt host will issue you with a free parking ticket for your new vehicle parking place as you leave the CustomerCentre.

Where can I use the credit on my entrance ticket (available to customers collecting their vehicles only)? Do I have to use up all the credit on the card on the day of collection?

Your entrance ticket (AbholerKarte) has a voucher to the value of 70 Euro on it, if you booked the collection de luxe 90 Euro. 30 Euro may be used in the Autostadt restaurants operated by Mövenpick as well as the restaurants in the hotel The Ritz-Carlton, Wolfsburg (50 Euro with car collection de luxe). 20 Euro could be used acquiring a memento of your visit to the Autostadt: they can be redeemed at the Metropol, in the shop ZeitReise as well as in The Ritz-Carlton, Wolfsburg’s boutique. Moreover you get a voucher of the value of 20 Euro on your entrance ticket for the Volkswagen accessories shop. If you have not used up all of your amount on the day of collection, you are most welcome to do so within 7 days on a subsequent visit to the Autostadt.

On which days can I participate in the factory tour? Are there days/times when the factory tour is not on available?

The factory tour takes in several of Volkswagen’s production halls and therefore only takes place on days when these are in operation. This is why we cannot offer the FactoryTour on weekends, public holidays and the days falling between weekends and public holidays or during the factory’s annual summer closure. Please be aware that the factory tour can be cancelled at short notice. 

The FactoryTour cannot be offered from 4.8.-22.8.2014 due to Factory holidays.

Which vehicle makes are handed over at the Autostadt?

At present vehicles of the Volkswagen and Seat brands which have been ordered at a Volkswagen or Seat dealership in Germany can be collected at the Autostadt.

What happens if I am late collecting my vehicle?

If you are unable to collect your vehicle on time i.e. you have not checked in by the alotted 90 minutes before your appointment, our customer service staff will find a new hand-over time for you. Please take into account that changes at short-notice can take up to several hours from the original appointment time.

Why must I report to the customer check-in (Abholerwelt) 90 minutes before collection time?

After arriving at the Customer Check-in (AbholerWelt), handing over your registration plates and receiving the time for your appointment, your new vehicle is then processed. A fully-automated process then takes it from its place in the CarTower (AutoTurm) to the CustomerCentre (KundenCenter) where it receives its finishing touches before hand-over. We need about 90 minutes to ensure that your vehicle has its registration plates fixed in place, that is has been checked and polished to perfection.

Performances/Events

Where can I buy tickets for Autostadt performances and events?

Tickets for Autostadt performances and events can be obtained through the CustomerCareCentre at +49 – (0)5361 – 400 or tollfree at +49 (0)800 – 288 678 238 or in the Autostadt at the WelcomeDesk. Tickets for performances or events which can be booked in advance via the internet, can be found on the link to the various ticket-offers on our Events Calender.

I have reserved tickets for a performance or event. How long do I have to collect my tickets?

Following your reservation we keep your tickets for you at the WelcomeDesk for five days. Tickets not collected within the five days are automatically made available for sale to the public. 

Restaurants

Hom many restaurants and cafés are there at the Autostadt?

There are ten different Autostadt Restaurants operated by Mövenpick. In addition there are the restaurants „Deli“ and „Aqua“, as well as the „Lobbylounge“ and Newman’s Bar“ in The Ritz-Carlton, Wolfsburg. Autotadt's own bakery „Das Brot.“ moreover offers offers healthy baked goods. In summer months the ice-cream parlour „Cool and Creamy“ and the floating lounge in the Autostadt’s harbour „Cool Summer Island“ is also open.

Are the restaurants open over and above the times when the park is open?

The Autostadt restaurants Pizza AMano, BEEFCLUB, Lagune Foodhalls, Chardonnay and the trattoria Barolo are open after 18h00. The ice cream parlour Cool and Creamy, the bakery Das Brot., the La Coccinella as well as the self-service restaurant Tachometer and the StadtCafé in the CustomerCentre close at 18h00.

How can I reserve a table at one of the Autostadt restaurants operated by Mövenpick?

All reservations for Autostadt restaurants operated by Mövenpick can be made at the booking hotline at +49 (0) 53 61 – 40 61 16 as well as by email at autostadt.reservierungsmanager@autostadt.de .

Do I need entry to visit the Autostadt restaurants operated by Mövenpick?

The restaurants Lagune Foodhalls, BEEFCLUB, Chardonnay as well as the trattoria barolo can be accessed via the GroupForum’s piazza. This means that these restaurants can be visited without an entry ticket while the Autostadt is open. Also the bakery Das Brot. is opened to everyone from 8h00 in the morning. To visit the family restaurants Pizza AMano, the StadtCafé, the self-service restaurant Tachometer as well as La Coccinella and in summertime the Cool and Creamy as well as Cool Summer Island you will need a valid day- or year-ticket. From 16h00 onward you can use the reduced evening ticket which is redeemable when you eat at one of the restaurants. From 18h00 all open restaurants can be visited without entry ticket.