FREQUENTLY ASKED QUESTIONS
please note: Following recommendations from the city of Wolfsburg, the Autostadt management has decided to close the park operation until further notice. The health and safety of guests as well as our employees is the absolute priority. The Autostadt apologises for the inconvenience. Current information is available on the Autostadt homepage: www.autostadt.de/aktuell
May I give my year-ticket to my friends?
What must I bring if I have booked to drive on the all-terrain track (Geländeparcours)?
To drive on the All-Terrain Track (GeländeParcours) you will need to bring a valid driver’s license. The All-Terrain Track can be reached via the stairs in the middle of the Stadtbrücke (bridge). Please be at the track ten minutes before your booking.
What is the to do at the Autostadt when it rains?
Our 28 hectare park houses seven brand pavilions, the CustomerCentre (KundenCenter), the ZeitHaus (museum) and the GroupForum (KonzernForum) all of which have exhibitions and interactive offers to entertain and delight. In inclement weather you can borrow an umbrella against a deposit at the cloakroom in the GroupForum (KonzernForum).
I have heard that in addition to the Zeit Museum there is also a Volkswagen Automuseum. Is this at the Autostadt?
The Volkswagen AutoMuseum is situated at 35 Dieselstraße, Wolfsburg, about five to ten minutes drive from the Autostadt. Further information can be obtained at www.volkswagen-automuseum.de.
Non-smoker protection at the Autostadt?
According to § 1 para. 9 and 10 of the Lower Saxony Non-smoker protection Act, smoking is only permitted in designated areas. These are the outside areas and the area underneath the GroupForum’s (KonzernForum) Piazza.
Is there anywhere we can leave our coats?
Where can I park? Is there a parking fee?
There are four different parking places for cars as well as one for busses in close proximity to the Autostadt. The parking lot adjacent to the Autostadt’s ServiceHaus charges according to the length of time spent there. If you have come to collect a new vehicle this may be parked free of charge after hand-over.
Shortstay on the parking area at the ServiceHaus:
Euro 2,00 per hour
Parking areas P1 – P3:
Euro 1 per hour
I would like to visit the Autostadt on several consecutive days. Where do I spend the nights?
Within the Autostadt grounds you will find our on-site hotel, The Ritz-Carlton, Wolfsburg. Further information and reservations can be made at www.ritzcarlton.com or at telephone number +49 (0)5361-607 000 For hotels in Wolfsburg and surrounds please contact M.Punkt Wolfsburg, Mobilitäts- und Tourismuszentrum.
May I buy tickets for the Autostadt online?
Yes, you can book tickets for your visit at the Autostadt online in the comfort of your own home: Online-Tickets
How much time should I allow for my visit to the Autostadt?
Statistics show us that our guests spend an average of four to six hours visiting the Autostadt, that amount of time will enable you to get a good overview of the pavilions, the ZeitHaus (museum) the CustomerCentre (car distribution), the park and the various offers in the GroupForum. For visitors who would like to explore the Autostadt in more depth we recommend the two-day ticket.
During my Autostadt visit I lost something. Where, and how long, does the Autostadt keep lost property?
Our GuestService (GästeService), which can be found on the park side of the ServiceHaus, is responsible for lost property. Found articles are kept up to four weeks before they are handed over to the city of Wolfsburg’s lost property office (Fundbüro).
I am reliant on a wheel chair/my children require the use of a baby stroller. Are the Autostadt buildings designed to suit my needs?
The Autostadt buildings are wheelchair-compatible and have ramps and/or lifts. You can borrow a wheelchair or baby stroller free of charge against a deposit.
May I use the voucher also on the Ritz-Carlton terrace?
Yes, the voucher can be used in the Autostadt restaurants at any time.
If I am a day visitor can I take part at the factorytour?
Pre booking of the factory tour is possible due to availability:
Times: On production days, Mondays to Fridays (in October only on Tuesdays, Wednesdays and Thursdays), between 9:00 h and 16:00 h. Not on weekends, public holidays and during factory holidays. The tour in English starts at 12:50 h. FactoryTours last approx. 50 minutes.
May I bring my dog to the Autostadt?
From what time onwards is the evening ticket valid and how much is it?
Am I allowed to use rollerblades at the Autostadt?
I have booked the safety training (Fahrsicherheitstraining). Where do I go for this training and what must I bring?
An Autostadt staff member will meet in the pavilion at the all-terrain track. Please be there ten minutes before your booking and bring a valid driver’s license with you.
About the Autostadt
How big is the park?
My partner is not a car enthusiast what is there for her/him to do for at the Autostadt?
Is the park suitable for children and if yes, what can they experience here?
A visit to the Autostadt is an experience for the whole family – most of our attractions are designed to be enjoyed by both young and old. Exclusively for our younger guests we offer a childrens’ drivers license at the LernPark (April to October) as well as the indoor-DrivingSchool (FahrSchule). In addition there are KidsTours – specially conducted tours for children.
Can I take part at the factorytour if I collect a new car?
If you are coming to the Autostadt to collect a vehicle, you can book a FactoryTour on the day of collection.
Note: No FactoryTours from 4-22 August 2014 due to Factory holidays. Thank you for your understanding!
Can I go back to visit the park after vehicle collection?
What do I need to bring with me when collecting my new vehicle?
Where can I use the credit on my entrance ticket (available to customers collecting their vehicles only)? Do I have to use up all the credit on the card on the day of collection?
Your entrance ticket (AbholerKarte) has a voucher to the value of 70 Euro on it, if you booked the collection de luxe 90 Euro. 30 Euro may be used in the Autostadt restaurants operated by Mövenpick as well as the restaurants in the hotel The Ritz-Carlton, Wolfsburg (50 Euro with car collection de luxe). 20 Euro could be used acquiring a memento of your visit to the Autostadt: they can be redeemed at the Metropol, in the shop ZeitReise as well as in The Ritz-Carlton, Wolfsburg’s boutique. Moreover you get a voucher of the value of 20 Euro on your entrance ticket for the Volkswagen accessories shop. If you have not used up all of your amount on the day of collection, you are most welcome to do so within 7 days on a subsequent visit to the Autostadt.
Why must I report to the customer check-in (Abholerwelt) 90 minutes before collection time?
What happens if I am late collecting my vehicle?
Which vehicle makes are handed over at the Autostadt?
Where can I leave my luggage until I have collected my vehicle?
How many entry tickets will I receive on the day of collection?
Depending on your collection-package you will receive:
4 x day-tickets and 1 voucher for 2 entry tickets to the Autostadt
ErlebnisAbholung de luxe
2 x 2-day-tickets
2 x 2-day-tickets
1 x 2-day-ticket for families (= 2 adults and 2 children)
The day tickets can only be used on the day of collection, the two vouchers can be used at a later date.
On which days can I participate in the factory tour? Are there days/times when the factory tour is not on available?
Pre-booking is possible due to availability here: book now