My vehicle collection

All the Essentials for Your Visit

Congratulations on your new Volkswagen, SEAT, or CUPRA! There’s plenty to celebrate, and we’d be happy to join you. Enjoy your own personal VIP car collection experience at the world’s largest vehicle delivery centre. After all, there’s always something magical about the moment you see your new car for the first time. We share your delight at your new addition to the family. We’ll also share all our know-how and expertise with you before your first drive in your new car.

Until then, we’ll tell you everything you need to know for the big day.

Planning your stay in the Autostadt

There is so much to explore! We will be happy to help you before your visit to find the offers that you are particularly interested in and to plan a fantastic stay with you with exciting program items and culinary highlights.

I want to see more

Online Check-in

You can take care of your first "to do" in advance at home: send us the necessary documents for a vehicle pick-up digitally before your visit.

Go to the Online Check-in

Arrive and register

Today is your big day! When you arrive at the Autostadt, we look forward to welcoming you and showing you the way to our "Abholerwelt". There you register, receive your tickets and all the information for your pick-up day.

Your vehicle handover

It's time! You are logged in, have looked around and can't wait to finally see your dream car live for the first time. To do this, go to the customer center, the magical place of handover. Before that happens, you can also take a look at current Volkswagen models here or familiarize yourself with "We Connect" or take another deep breath in our waiting lounge before your name appears on the large display board and we accompany you to your new car.
Note: We Connect can only be set up on site if the person collecting the car already has a Volkswagen ID.

I am ready

Get-to-know-you round

Take your first little trip on our driving experience "Ausfahrt". You drive directly from our customer center onto the protected test track. Here you can get to know your new car and familiarize yourself with its functions.

Lets go

Contact

We are available to answer any questions you may have about picking up your vehicle at the Autostadt from Monday to Friday on 0800 288 678 238 (please press 1 after the announcement) from 9:00 a.m. to 6:00 p.m. and on weekends and public holidays from 9:00 a.m. to 4:00 p.m. You can reach us by email at fahrzeugabholung@autostadt.de.

Top