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FAQ

frequently asked questions

Visit

The factory tour is possible due to availability. Pre-booking is not possible. Please ask at out WelcomeDesk on the day of your visit.

Times: On production days, Mondays to Fridays. Not on weekends, public holidays and during factory holidays. FactoryTours last approx. 50 minutes.

For safety reasons no rollerblades, bicycles or kickboards may be used. If you are bringing a bicycle it can be left in the bicycle racks next to the ServiceHaus. For the duration of your visit kickboards or rollerblades may be stored at the cloakroom in the GroupForum.

According to § 1 para. 9 and 10 of the Lower Saxony Non-smoker protection Act, smoking is only permitted in designated areas. These are the outside areas and the area underneath the GroupForum’s (KonzernForum) Piazza.

Your personal year-ticket has been made out to you and carries your photograph, it is therefore not transferable to a third party.

Yes, you can book tickets for your visit at the Autostadt online in the comfort of your own home: Online-Tickets

Yes, in the GroupForum’s (KonzernForum’s) basement there are lockers and a cloakroom in which you can safely leave your coats.
Dogs and other pets are not permitted on the Autostadt grounds.

The Autostadt buildings are wheelchair-compatible and have ramps and/or lifts. You can borrow a wheelchair or baby stroller free of charge against a deposit.

The Volkswagen AutoMuseum is situated at 35 Dieselstraße, Wolfsburg, about five to ten minutes drive from the Autostadt. Further information can be obtained at www.volkswagen-automuseum.de.

An Autostadt staff member will meet in the pavilion at the all-terrain track. Please be there ten minutes before your booking and bring a valid driver’s license with you. 

Wheelchair-accessible toilets are available in several buildings at the Autostadt including KonzernForum and the Erste Sahne restaurant in the ZeitHaus Museum. The KonzernForum building also has an accessible toilet in the basement under the Piazza. This especially roomy sanitary facility is also equipped with a height-adjustable changing bench and hoist. The accessible toilet can be reached using passenger elevators on the Piazza. 

Within the Autostadt grounds you will find our on-site hotel, The Ritz-Carlton, Wolfsburg. Further information and reservations can be made at www.ritzcarlton.com or at telephone number +49 (0)5361-607 000 For hotels in Wolfsburg and surrounds please contact M.Punkt Wolfsburg, Mobilitäts- und Tourismuszentrum.

Our 28 hectare park houses seven brand pavilions, the CustomerCentre, the ZeitHaus museum and the GroupForum all of which have exhibitions and interactive offers to entertain and delight. In inclement weather you can borrow an umbrella against a deposit at the cloakroom in the GroupForum.

Your suitcases and bags can be left at out LuggageService (GepäckService). The staff at the LuggageService (GepäckService) will bring your luggage right to your new vehicle in the CustomerCentre (KundenCenter) when it is delivered.

There are four different parking places for cars as well as one for busses in close proximity to the Autostadt. The parking lot adjacent to the Autostadt’s ServiceHaus charges according to the length of time spent there. If you have come to collect a new vehicle this may be parked free of charge after hand-over.

Shortstay on the parking area at the ServiceHaus:
Euro 2,00 per hour
Parking areas P1 – P3:
Euro 1 per hour

 

 

Vehicle collection

Your suitcases and bags can be left at out LuggageService (GepäckService). The staff at the LuggageService (GepäckService) will bring your luggage right to your new vehicle in the CustomerCentre (KundenCenter) when it is delivered.
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