On the day of collection you can use your entry ticket to enter and leave the Autostadt grounds as often as you please. If you would like to return to the park once you have collected your new vehicle, an Autostadt host will issue you with a free parking ticket for your new vehicle parking place as you leave the CustomerCentre.

If you are coming to the Autostadt to collect a vehicle, you can book a FactoryTour due to availability on the day of collection. Please contact our Customer Care Center in advance via phone: 0800 288 678 238

The factory tour takes in several of Volkswagen’s production halls and therefore only takes place on days when these are in operation. This is why we cannot offer the FactoryTour on weekends, public holidays and the days falling between weekends and public holidays or during the factory’s annual summer closure. Please be aware that the factory tour can be cancelled at short notice.

When collecting your new vehicle please have the following documents to hand: your registration document, your identity document as well as driver’s license and the receipt (Abholschein) which has been issued to you by the dealer. In addition you will need license plates for the new vehicle. If these are to be applied onto a special holder please take this to the Customer Check-in (AbholerWelt). If you are collecting a vehicle on behalf of the person whose name is on the registration it is essential that you bring a letter of authorisation authorizing you to collect the car. It is standard that all Volkswagen vehicles are equipped with a warning/breakdown triangle and first aid kit and you therefore do not have to bring these.

If you are unable to collect your vehicle on time i.e. you have not checked in by the alotted 90 minutes before your appointment, our customer service staff will find a new hand-over time for you. Please take into account that changes at short-notice can take up to several hours from the original appointment time.

Your suitcases and bags can be left at out LuggageService (GepäckService). The staff at the LuggageService (GepäckService) will bring your luggage right to your new vehicle in the CustomerCentre (KundenCenter) when it is delivered.

At present vehicles of the Volkswagen, SEAT and CUPRA brands which have been ordered at a dealership in Germany can be collected at the Autostadt.

After arriving at the Customer Check-in (AbholerWelt), handing over your registration plates and receiving the time for your appointment, your new vehicle is then processed. A fully-automated process then takes it from its place in the CarTower (AutoTurm) to the CustomerCentre (KundenCenter) where it receives its finishing touches before hand-over. We need about 90 minutes to ensure that your vehicle has its registration plates fixed in place, that is has been checked and polished to perfection.