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Terms and conditions of Autostadt GmbH

for the issue of Autostadt visitor cards and gift vouchers and for the redemption of vouchers

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§ 1 Inclusion of the terms and conditions (AGB)

Upon purchasing an AutostadtCard, the following terms and conditions become part of the agreement between Autostadt GmbH and the customer. The Autostadt house rules form part of the terms and conditions.

§2 Admission Cards

You may only enter the Autostadt with a valid admission ticket, online ticket or mobile ticket (Wallet) through the designated visitor entrances. Keep your admission ticket for the duration of your stay and show the ticket to our staff on request. The admission ticket authorises you to visit the Autostadt on the day of activation.

Personalised tickets, e.g. online or mobile tickets, are non-transferable. When you use a personalised admission ticket on the day of your visit to the Autostadt, you have to show a photo ID to the Autostadt staff upon request. If the identification document and the personalised ticket do not match, the Autostadt reserves the right to confiscate your ticket and to exercise its domiciliary rights.

The admission card is a prepaid card, not a payment card.

If you lose your admission card, Autostadt GmbH will replace it against payment of a token charge. The credit will be carried forward to the new card if the card was personalised or if the Autostadt card number can be provided. The credit will not be paid out in cash.

§3 Admission fees

Admission fees are based on the current pricelist and are not generally refunded by the Autostadt.

Visits to fee-based attractions on the Autostadt premises (Car Tower Ascent, All-Terrain Tracks, etc.), unless they are explicitly included in the agreement, are not included in the scope of our services.
Should an attraction be out of service, visitors are not entitled to a full or partial refund of the admission price.
If in exceptional cases the Autostadt allows admission based on other legal circumstances, this is limited to the amount of the admission price. Claims are excluded in cases of force majeure.

§4 Vouchers

The following vouchers are issued by the Autostadt

  • Evening meal vouchers
  • Vouchers for customers picking up new cars

The value of the voucher will be credited to the AutostadtCard. Vouchers will be redeemed in the order in which they were issued.  A claim for the redeeming of a pick-up voucher will be forfeited 7 days after the issue of the voucher. Evening meal vouchers have to be redeemed within one year from the date of purchase.

§5 Gift certificates

Gift certificates may be redeemed by customers in the Autostadt (does not include Volkswagen accessories).

Credit remaining on a gift certificate can be used until it is fully depleted. The balance available on the gift certificate card is applicable, not the value indicated on the gift certificate sleeve.

Gift certificates cannot be exchanged for cash.

§6 Vouchers Issued by Third Parties

In the scope of a service, Autostadt GmbH accepts so-called vouchers issued for the customer by third parties against payment for processing (§ 364 II German Civil Code). Claims against the customer shall only expire after performance by the third parties.

Vouchers are to be redeemed by the Autostadt within one year of the date of issue (booking date).  A voucher may be issued for admission fees, meals, tours and events.

On principal, lost vouchers will not be refunded by the Autostadt.

§7 Limitations of liability

Autostadt GmbH assumes no responsibility for intent or gross negligence on the part of the customer. Autostadt GmbH shall only be held responsible for its own intent or gross negligence. In reference to vicarious agents, § 831 of the German Civil Code (BGB) applies.

§8 Events

The same liability limitations for Autostadt visitors apply to events taking place on the Autostadt premises (includes concerts, staged readings, etc.).
Separate tickets for such events are required. These can be ordered and collected in the Autostadt. Tickets can only be reserved for five days and cannot be refunded or exchanged.
The details printed on tickets (event, price, date and time) must be checked immediately upon receipt. Should an obvious mistake appear on the ticket, a refund can be requested within two weeks after the ticket is issued.
Commercial resale of tickets is prohibited. Any exceptions to this require written permission from the Autostadt.
In the event of cancellation, the Autostadt will refund the ticket purchase price within six weeks of the scheduled event date.
Advance notification is not required for events relocated to another venue within the Autostadt.
The Autostadt assumes no liability for compensation for damages resulting from the fault of the customer or through force majeure.
The Autostadt reserves the right to postpone events due to weather conditions.
Seats with an obstructed view are clearly marked by the Autostadt. Tickets for such seats are sold at a reduced price.
After an event has started, customers have no further claim to the seat described on the event ticket. Latecomers will only be admitted during a pause in the event. Should there be no pause, admission to latecomers will be refused.

Audio, photo, film or video recording, including recordings for private use, is prohibited throughout the duration of the event. Should the event be recorded by authorized personnel using audio/visual equipment, the customer, upon purchasing a ticket, consents to being filmed or recorded and to having such recordings made public and otherwise used without any claim to compensation.

§9 Data protection

Autostadt GmbH reserves the right to store customer data required for processing the agreement. The Autostadt assures the confidential handling of such data in accordance with the German Data Protection Act (BDSG).
If an overnight-package is booked, your data will be transferred to the chosen hotel for the organization of your stay.

§10 Consumer arbitration board

Autostadt GmbH is neither committed nor obliged to participate in dispute resolution before a consumer arbitration board.

Status: October 2018