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Foto: Nele Martensen

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Collecting the new car

Step by step: From arrival to departure in the new car

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The first step in collecting your new vehicle at the Autostadt is a visit to your Volkswagen or SEAT partner in Germany. This is where you order your new vehicle and will be given all the necessary documentation.

At the Autostadt

After you have arrived at the Autostadt your trip leads you upwards: the escalator in the GroupForum takes you into the yellow cube of the Car Distribution World - your first step towards collecting your new car. Please arrive at the Car Distribution World at least 90 minutes before your appointment to ensure a smooth hand-over. Our customer-service personnel are available Mondays to Sundays between 7h30 and 18h00 to answer any questions you might have. They will explain the procedure in detail and arrange an exact time with you for the vehicle hand-over. 

You also need to take your license plates to the Car Distribution World where one of our service personnel will give you your Car Distribution Ticket as well as your day ticket/s for the people accompanying you. The Car Distribution Ticket also entitles you to a voucher of €70.00: €30.00 of which can be redeemed at any of the Autostadt restaurants as well as at the 5-Star-Superior-Hotel The Ritz-Carlton, Wolfsburg; €20.00 can be redeemed at the shops “ZeitReise” and “Metropol – Finest Selection” as well as at The Ritz-Carlton-Boutique; €20.00 can be redeemed at the Volkswagen Accessories Shop in the CustomerCenter.

Shortly before your Car Collection

The last steps in the process happen automatically: movable platforms effortlessly bridgeover the two glass Car Towers, accessing up to twenty floors and transporting the awaiting vehicles via a tunnel to the CustomerCentre. Here the staff will prepare your new Volkswagen for hand-over. In the meanwhile you have time enough to explore the Autostadt: take a trip through the future of mobility, travel back in time through the 100 years of automobile history, enjoy the contemporary art or allow yourself to be treated to a culinary feast in one of the Autostadt restaurants.

Vehicle hand-over

Just before the time of your vehicle hand-over, please announce yourself at our CustomerCentre Information desk. Here our staff will show you at which of the three pick-up points (A, B or C) your personal customer service assistant will be waiting for you. Your name will appear on a large electronic information display in the middle of the CustomerCentre market place. Not long now until you hold the key of your new vehicle in your hands for the first time… We hope you have much pleasure in your new Volkswagen and wish you happy travelling wherever you go!