Frequently Asked Questions
Visit
From what time onwards is the evening ticket valid and how much is it?
The Autostadt’s evening ticket is valid from 16h00 onwards. It costs Euro 7 which is redeemable at any of the Autostadt’s restaurants operated by Mövenpick when buying a meal.
Am I allowed to use rollerblades at the Autostadt?
For safety reasons no rollerblades, bicycles or kickboards may be used. If you are bringing a bicycle it can be left in the bicycle racks next to the ServiceHaus. For the duration of your visit kickboards or rollerblades may be stored at the cloakroom in the GroupForum (KonzernForum).
May I give my year-ticket to my friends?
Your personal year-ticket has been made out to you and carries your photograph, it is therefore not transferable to a third party.
May I bring my dog to the Autostadt?
Dogs and other pets are not permitted on the Autostadt grounds.
What is there to do at the Autostadt when it rains?
Our 28 hectare park houses seven brand pavilions, the CustomerCentre (KundenCenter), the ZeitHaus (museum) and the GroupForum (KonzernForum) all of which have exhibitions and interactive offers to entertain and delight. In inclement weather you can borrow an umbrella against a deposit at the cloakroom in the GroupForum (KonzernForum).
I am reliant on a wheel chair/My children require the use of a baby stroller. Are the Autostadt buildings designed to suit my needs?
The Autostadt buildings are wheelchair-compatible and have ramps and/or lifts. You can borrow a wheelchair or baby stroller free of charge against a deposit.
I have booked the SafetyTraining (FahrsicherheitsTraining). Where do I go for this training and what must I bring?
An Autostadt staff member will meet you at the designated meeting place in front of the ServiceHaus. Please be there ten minutes before your booking and bring a valid driver’s license with you.
I have heard that in addition to the ZeitHaus (museum) there is also a Volkswagen AutoMuseum. Is this at the Autostadt?
The Volkswagen AutoMuseum is situated at 35 Dieselstraße, Wolfsburg, about five to ten minutes drive from the Autostadt. Further information can be obtained at www.volkswagen-automuseum.de.
I would like to visit the Autostadt on several consecutive days. Where do I spend the nights?
Within the Autostadt grounds you will find our on-site hotel, The Ritz-Carlton, Wolfsburg. Further information and reservations can be made at www.ritzcarlton.com or at telephone number +49 (0)5361-607 000 For hotels in Wolfsburg and surrounds please contact M.Punkt Wolfsburg, Mobilitäts- und Tourismuszentrum.
If I am a day visitor can I take part at the FactoryTour (WerkTour)?
If you are coming to the Autostadt to collect a vehicle, you can book a FactoryTour (WerkTour) on the day of collection. If you are visiting the Autostadt for the day you can decide then and there whether to take the FactoryTour (depends on availability). You can find out whether there are places available on the tour at the ServiceDesk/Piazza, on the day of your visit.
Is there anywhere where we can leave our coats?
Yes, in the GroupForum’s (KonzernForum’s) basement there are lockers and a cloakroom in which you can safely leave your coats.
During my Autostadt visit I lost something. Where, and how long, does the Autostadt keep lost property?
Our GuestService (GästeService), which can be found on the park side of the ServiceHaus, is responsible for lost property. Found articles are kept up to four weeks before they are handed over to the city of Wolfsburg’s lost property office (Fundbüro).
Non-smoker protection at the Autostadt
According to § 1 para. 9 and 10 of the Lower Saxony Non-smoker protection Act, smoking is only permitted in designated areas. These are the outside areas and the area underneath the GroupForum’s (KonzernForum) Piazza.
What must I bring if I have booked to drive on the All-Terrain Track (GeländeParcours)?
To drive on the All-Terrain Track (GeländeParcours) you will need to bring a valid driver’s license. The All-Terrain Track can be reached via the stairs in the middle of the StadtBrücke (bridge). Please be at the track ten minutes before your booking.
How much time should I allow for my visit to the Autostadt?
Statistics show us that our guests spend an average of four to six hours visiting the Autostadt, that amount of time will enable you to get a good overview of the pavilions, the ZeitHaus (museum) the CustomerCentre (car distribution), the park and the various offers in the GroupForum. For visitors who would like to explore the Autostadt in more depth we recommend the two-day ticket.
Where can I park? Is there a parking fee?
There are three different parking places for cars as well as one for busses in close proximity to the Autostadt. The parking lot adjacent to the Autostadt’s ServiceHaus charges according to the length of time spent there; parking on lots 1 and 2 is charged at a daily rate of Euro 3. If you have come to collect a new vehicle this may be parked free of charge after hand-over.
About the Autostadt
Is the park suitable for children and if yes, what can they experience here?
I A visit to the Autostadt is an experience for the whole family – most of our attractions are designed to be enjoyed by both young and old. Exclusively for our younger guests we offer the Drive-about-land (RumfahrLand), the Childrens’ drivers license at the LernPark (April to October) as well as the indoor-DrivingSchool (FahrSchule). In addition there are KidsTours (KidsTouren) – specially conducted tours for children – in the ZeitHaus (museum), the GroupForum (KonzernWelt), the Premium Clubhouse as well as the Audi Pavilion.
My partner is not a car enthusiast what is there for her/him to do for at the Autostadt?
The Autostadt reflects the Volkswagen Group’s broad orientation and its corporate responsibility towards humankind, culture and society. For that reason those interested in culture will find as much to inspire them as those whose interests lie in technology and multi-media, as well as those who simply come to relax.
How big is the park?
The Autostadt’s park and lagoons comprises a total of 25 hectares.
How many buildings are there?
All told there are 14 buildings in the Autostadt’s park: the seven brand pavilions; the GroupForum (KonzernForum); the CarDistributionCentre (KundenCenter); the Hotel The Ritz-Carlton, Wolfsburg; the ServiceHaus and, last but not least, the two CarTowers (AutoTürme).
Vehicle collection
On which days can I participate in the FactoryTour (WerkTour)? Are there days/times when the FactoryTour (WerkTour) is not on available?
The FactoryTour takes in several of Volkswagen’s production halls and therefore only takes place on days when these are in operation. This is why we cannot offer the FactoryTour (WerkTour) on weekends, public holidays and the days falling between weekends and public holidays or during the factory’s annual summer closure. Please be aware that the FactoryTour (WerkTour) can be cancelled at short notice.
Which vehicle makes are handed over at the Autostadt?
At present vehicles of the Volkswagen and Seat brands which have been ordered by at a Volkswagen or Seat dealership in Germany and Austria can be collected at the Autostadt.
Are there special terms regarding the driving attractions when collecting a new vehicle?
Yes, if you have come to collect a new car you are given special terms when participating in the driving training or All-terrain Track (GeländeParcours). For further information please contact our CustomerCareCenter at +49 – (0)5361 – 400 or tollfree at +49 (0)800 – 288 678 238.
Can I go back to visit the park after vehicle collection?
On the day of collection you can use your entry ticket to enter and leave the Autostadt grounds as often as you please. If you would like to return to the park once you have collected your new vehicle, an Autostadt host will issue you with a free parking ticket for your new vehicle parking place as you leave the CustomerCentre (KundenCenter).
Why must I report to the Customer Check-in (AbholerWelt) 90 minutes before collection time?
After arriving at the Customer Check-in (AbholerWelt), handing over your registration plates and receiving the time for your appointment, your new vehicle is then processed. A fully-automated process then takes it from its place in the CarTower (AutoTurm) to the CustomerCentre (KundenCenter) where it receives its finishing touches before hand-over. We need about 90 minutes to ensure that your vehicle has its registration plates fixed in place, that is has been checked and polished to perfection.
What happens if I am late collecting my vehicle?
If you are unable to collect your vehicle on time i.e. you have not checked in by the alotted 90 minutes before your appointment, our customer service staff will find a new hand-over time for you. Please take into account that changes at short-notice can take up to several hours from the original appointment time.
What do I need to bring with me when collecting my new vehicle?
When collecting your new vehicle please have the following documents to hand: your registration document, your identity document as well as driver’s license and the receipt (Abholschein) which has been issued to you by the dealer. In addition you will need license plates for the new vehicle. If these are to be applied onto a special holder please take this to the Customer Check-in (AbholerWelt). If you are collecting a vehicle on behalf of the person whose name is on the registration it is essential that you bring a letter of authorisation authorizing you to collect the car. It is standard that all Volkswagen vehicles are equipped with a warning/breakdown triangle and first aid kit and you therefore do not have to bring these.
How many entry tickets will I receive on the day of collection?
On the day of collection you will receive up to four day-tickets as well as two vouchers for entry tickets to the Autostadt. The day tickets can only be used on the day of collection, the two vouchers can be used at a later date.
Where can I leave my luggage until I have collected my vehicle?
Your suitcases and bags can be left at out LuggageService (GepäckService). The staff at the LuggageService (GepäckService) will bring your luggage right to your new vehicle in the CustomerCentre (KundenCenter) when it is delivered.
Where can I use the credit on my entrance ticket (available to customers collecting their vehicles only)? Do I have to use up all the credit on the card on the day of collection?
Your entrance ticket (AbholerKarte) has a voucher to the value of Euro 50 on it. Euro 30 may be used in the Autostadt restaurants operated by Mövenpick, the Espressobar as well as the restaurants in the hotel The Ritz-Carlton, Wolfsburg. The remaining Euro 20 could be used acquiring a memento of your visit to the Autostadt: they can be redeemed at the Metropol, in the shop ZeitReise as well as in The Ritz-Carlton, Wolfsburg’s boutique. Entrance ticket credits are not valid in the Volkswagen accessories shop. If you have not used up all of your Euro 50 on the day of collection, you are most welcome to do so on a subsequent visit to the Autostadt.
Performances/Events
I have reserved tickets for a performance or event. How long do I have to collect my tickets?
Following your reservation we keep your tickets for you at the WelcomeDesk for five days. Tickets not collected within the five days are automatically made available for sale to the public.
Where can I buy tickets for Autostadt performances and events?
Tickets for Autostadt performances and events can be obtained through the CustomerCareCentre at +49 – (0)5361 – 400 or tollfree at +49 (0)800 – 288 678 238 or in the Autostadt at the WelcomeDesk. Tickets for performances or events which can be booked in advance via the internet, can be found on the link to the various ticket-offers on our Events Calender.
Restaurants
Do I need entry tickets to visit the Autostadt Restaurants operated by Mövenpick?
The restaurants Lagune Foodhalls, BEEFCLUB, Chardonnay as well as the trattoria barolo can be accessed via the GroupForum’s (KonzernForum) piazza. This means that these restaurants can be visited without an entry ticket while the Autostadt is open. To visit the family restaurants Pizza AMano, the StadtCafé, the self-service restaurant Tachometer as well as La Coccinella during the times that the Autostadt is open you will need a valid day- or year-ticket. From 16h00 onward you can use the reduced evening ticket which is redeemable when you eat at one of the restaurants. From 18h00 all open restaurants can be visited without entry ticket.
Are the restaurants open over and above the times when the park is open?
Most of our Autostadt restaurants operated by Mövenpick are open after 18h00. Only the icecream parlour Cool & Creamy as well as the self-service restaurant Tachometer in the CustomerCentre (Kundencenter) close at 18h00.
How can I reserve a table at one of the Autostadt restaurants operated by Mövenpick?
All reservations for Autostadt restaurants operated by Mövenpick can be made at the booking hotline at +49 (0) 53 61 – 40 61 16 as well as by email at autostadt.reservierungsmanager@autostadt.de .
How many restaurants and cafés are there at the Autostadt?
There are nine different Autostadt Restaurants operated by Mövenpick as well as the Espresso-Bar. In addition there are the restaurants The Grill and Aqua, as well as the Lobbylounge and Newman’s Bar in The Ritz-Carlton, Wolfsburg. In summer months the ice-cream parlour Cool & Creamy is also open.
