House rules

The world of cars has opened its doors to you for an unforgettable day out. Along with your friends and family, you can witness firsthand this unique centre of experience and adventure. Attractions, discoveries and amazement are all part of the fun. So that everyone can enjoy this great day out, we must ask that you are courteous and cautious and that you take note of the following terms and conditions.
We wish you an enjoyable day out and hope that you take fond memories of the Autostadt with you!

House rules for the Autostadt GmbH premises, including the car park

Parking

Please remember that the rules of the road apply to the car park. In order to facilitate the flow of traffic in our car park, please follow the instructions given by the car park attendants and only park in the designated areas. Please note that reserved parking spaces, such as disabled parking bays, can only be used by authorised persons with the appropriate permits. Illegally parked vehicles will be towed away, at a cost to the owner. We accept no liability for damages to your vehicle.

Entrance fee (continued in terms and conditions)

You can only enter the Autostadt with a valid Autostadt visitor's card and through a designated entrance. Please keep the visitors card for the duration of your visit as you must be able to produce it when requested to do so by a member of staff. The Autostadt card is only valid on the day of issue. Autostadt cannot refund entrance fees. Visiting attractions on the Autostadt premises which are not explicitly included and consequently not part of the contract is not part of our service. Should any of the attractions be out of service, the customer has no claim to full or partial refunds. Only for exceptional legal reasons can the Autostadt reimburse you to a maximum of the cost of the entrance free. General safety rules

In the interest of safety, we ask you to follow the instructions given to you by members of staff. Please use designated routes. Food may not be consumed within the building. Please dispose of rubbish in the appropriate bin. With the exception of guide dogs, animals are not allowed on the premises. Marches, demonstrations and political agitation are not allowed. Pressurised canisters with health-damaging or pigment substances, weapons, or articles which can be used as such, are prohibited on the Autostadt premises. The ignition of fireworks and other such devices on the Autostadt premises is forbidden. We reserve the right to escort off the premises, visitors who are under the influence of alcohol and/or drugs, without refund.

Non-Smoking in the Autostadt

The "Niedersächsische Nichtraucherschutzgesetz” (Law for the Protection of Non-Smokers in Lower Saxony), obliges the Autostadt to provide significantly greater protection to non-smoking guests and employees. In accordance with Section 1, Par 9 and 10 of the law, smoking at the Autostadt is only permitted in designated, marked outdoor areas and in the area under the Piazza of the GroupForum. According to the House Rules, anyone found smoking outside of the designated areas can be removed from the Autostadt’s premises without being given compensation.

Use of facilities and attractions

The facilities and attractions at the Autostadt are available to you within the limits of the respective rules. For your own safety, please read and observe these before using the facilities. Please follow the instructions given to you by members of staff. Improper use can result in exclusion from the attractions, for which no refund will be given. Visitors use the facilities at their own risk. You will be held responsible for all damages which occur through not observing the terms of use, be this accidental or deliberate. Filming and photography for private purposes are allowed by law, except for inside closed rooms during presentations and film screenings (according to terms and conditions, paragraph 8). Private use is restricted to a single copy which is restricted exclusively to persons physically present during the presentation. Any and every use beyond this, in particular the publication, exhibition, presentation and provision of public access is excluded from this right of use. Should you wish to use photographs and filmed material, or to use ideas from screenings for commercial purposes, you will require prior written consent. Duty of supervision

We ask that all parents, guardians and group leaders fulfil their duty of supervision. We would like to point out that the parent, guardian or group leader will be legally responsible for any damages arising from a breach of the duty of supervision.

Liability limitations

With the exception of loss of life, bodily injury and damage to health, the Autostadt limits it liability to intention and gross negligence. The Autostadt accepts no liability for items stored in the lockers. We will accept liability only for damage to articles that have been given to Autostadt staff for storage or transportation. Liability claims and financial losses are not insured. Please also note that technical equipment (such as cameras, camcorders, mobile phones and laptops), jewellery and money are not insured. Compensation is limited to maximum of € 1,000.

Notification of claim

All Autostadt facilities are carefully monitored and maintained. However, should an accident occur, please report to a member of staff or to the first-aid point. Please also report an injury if there is reason to believe that symptoms could develop at a later date. Please report any injuries before leaving the Autostadt otherwise the right to claim will be invalidated.

Advertising and the offering of goods or services

Should you wish to advertise goods or offer services on the premises (including the car park), you will need the prior written consent of the Autostadt management beforehand. This also applies to surveys, censuses and petitions.

Criminal offences

All criminal offences committed in the Autostadt will be reported to the police through our security personnel.

Right of refusal

Autostadt employees and authorised personnel are authorised to escort off the premises persons who act contrary to the house rules or cannot produce a valid entrance pass. No refunds will be given.